OUR POLICIES

PLEASE READ CAREFULLY OUR TERMS & CONDITIONS!

Every appointment is highly essential to us. To ensure that all our beloved clients can arrange the most suitable and convenient appointment possible. We highly encourage you to read and understand Amora Beauty's terms and conditions.

When you confirm your appointment and pay the booking fee with us, you also agree to all of our terms and conditions.

If you are unable to find a suitable time or have any questions or concerns regarding Amora Beauty's policies, please feel free to get in touch with us via Facebook or Instagram. We will do our best to accommodate your needs promptly.

Policies

Booking & Cancellation Fee
A non-refundable booking fee is taken on all appointments at the time of booking. The booking fee is based on your treatment type and will either be $50 or 30% per treatments. Your booking fee will need to be paid at the time of booking an appointment.
Reschedule Or Change The Appointment (24 HOURS NOTICE REQUIRED)
Your appointment is specially reserved for you with our specialists. We understand that sometimes you may need to change your appointment, and we kindly ask that a minimum of 24hours’ notice is provided.
Should you change, reschedule or cancel your appointment with less than 24 hours notice, your booking fee is forfeit. Please get in touch with us via Facebook, Instagram, email, phone or text at least 24 hours to avoid cancellation, change or reschedule fee.
No Show or Cancellation
We have a strict no show and cancellation policy. A cancellation or no show appointment not only costs the business but stops others from having the opportunity to make an appointment at the time. If you do not show up to a confirmed appointment, you will forfeit your original booking fee. Thank you for understanding.
Booking Confirmation
All successfully made appointments will be confirmed by email. A courtesy reminder email (or text message with the option to say YES or reschedule) will be sent within 24 hours before your appointment. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.

Appointment Policies

Please arrive 5-10 minutes prior to your booked appointment time with clean lashes. This allows you time to relax, use our amenities and remove any eye make-up if you forget to NOT wear eye make-up that day. For new clients, this provides enough time to fill out new client form if you have not already completed it online.

Please arrive at your lash appointment with clean lashes. This means absolutely NO eye or face makeup, moisturizers, sunscreen, lotions, or eye creams. It is imperative that we work on a clean surface to ensure the adhesive bonds properly to give lasting retention without bacterial buildup. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes.
If you arrive late, unfortunately, your appointment will not be extended. Please contact us as soon as possible, we will try our best to adjust our schedule. However we can not give a guarantee, so please be aware this will affect your treatment time or even your desired look.
Contact lenses must be removed prior to eyelash extension procedures. If you are wearing contact lenses, we might also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.
Avoid Caffeine intake prior to your appointment so you can relax.

At Amora Beauty, we set a certain estimated time for each session to ensure that the desired look is achieved. Depending on the condition of each client's natural eyelashes, We will advise you on a suitable time and technique to ensure that your requirements are met.

Patch Test

A patch test is recommended for new clients to check for allergies at least 48 hours before your eyelash extensions treatment, lash lift, eyelash/eyebrow tinting, brow lamination. A disclaimer must be signed if you choose to opt out of a patch test. It is important to understand that you are proceeding at your own risk. We do not offer refunds if you have an allergic reaction and need your lashes removed. If pregnant, a patch test is compulsory.

Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results were negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.

If after your appointment, you experience any discomfort, itchiness or redness in the eye area, please get in touch with us for advice immediately and consult your GP. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.

Infilling Work From Other Salons

We DO NOT perform infill treatment on work that was not done with Lash Nap Studio unless consulted with us prior. As all salons use different products and techniques, for the best results it is always best to do a removal and a full set.

Please contact us before making your appointment or book in for a quick consultation at our salon.

Infill Appointments

To maintain your eyelash extensions, it’s ideally scheduling your infill appointments every 2 – 3 weeks. Our maximum time limit for infills is 4 weeks (*surcharge applies to any set over 4 weeks old), anything over 5 weeks is considered a full set. Even if you still have many lashes left after 4 weeks, the majority will be grown out after this period and therefore need to be removed.

To ensure scheduling your infill appointments at a convenient time within the above time limits, please book as far in advance as possible.

We advise that our clients arrive at each appointment with the original condition of eyes and lashes, the time spent cleansing will reduce how many lash extensions are applied and there will be no discounts.

Refund Policy

We strive to ensure every client is happy and satisfied with their beauty enhancement and our service. Since beauty is highly subjective, we always include an in-depth consultation before any treatment.
Our provided consultations, treatments and aftercare are highly thorough, which means no refunds will be given under any circumstances for all services provided by Amora Beauty. This includes the unfortunate event of allergic reactions.
No refunds or returns on all beauty products due to health and safety standards (unless the product is deemed faulty by the manufacturer).

Our Guaranteer

Book with confidence knowing each treatment is 100% guaranteed within the first 3 days of your appointment. If you are not 100% happy with your result, notify us within 3 business days of your original appointment, and we’ll give you a free touch-up service within 7 days to ensure you’re satisfied.
We will provide you with an aftercare introduction after your initial appointment. Please follow the instructions in order to maintain the desired look.
If you contact us outside of the 3 business days from the original appointment, we cannot be held responsible for any issues and a fee will apply.

Covid-19 Policy

At our salon, we prioritize the well-being and safety of both our customers and staff. In light of the ongoing COVID-19 pandemic, we have established the following policy for customers who are affected by COVID-19:

If a customer notifies us of their COVID-19 diagnosis or exposure at least 24 hours prior to their scheduled appointment, we will offer two options:
a. Full Refund: The customer will be eligible for a full refund of their deposit.
b. Rescheduling: The customer can choose to reschedule their appointment at no additional cost. We will work with them to find a suitable alternative date and time.
If a customer notifies us less than 24 hours before their scheduled appointment:
a. Reschedule or Credit Note: We can reschedule the appointment or provide a credit note as requested.
b. No Refund: Unfortunately, no refund will be provided for the deposit in this case.
We understand that circumstances related to COVID-19 can be unexpected and challenging. However, it is important to note that once an appointment is booked, we reserve that spot exclusively for the customer and arrange our staff accordingly.

We appreciate your understanding and cooperation in adhering to this policy. If you have any further questions or concerns, please do not hesitate to reach out to our salon staff.

We love all of our clients at Amora Beauty, and we want to make sure everyone feels at home in our friendly Beauty Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again.

Thank you for taking the time for reading our policies. If you have any questions, just get in touch. Book an appointment with us today!